What Is It?
Cevanos is an AI customer service platform that lets businesses put customer-facing AI agents in front of their customers without losing control. Most AI chatbots stop at answering questions from a knowledge base. Cevanos agents finish the job: they look up orders, process eligible refunds, change bookings, update account details, book appointments and qualify leads directly inside the systems a team already uses.
How It Works
Each Cevanos agent pairs a conversational AI layer with a deterministic policy engine. The AI understands the customer and plans the next step, while the policy engine decides what the agent is actually allowed to do. Before any consequential action, Cevanos verifies the customer's identity, checks eligibility and transaction limits, and applies approval thresholds. The agent then executes the action, routes it to a human for approval, or politely declines, and every decision is written to a full audit trail.
Use Cases
E-commerce brands use Cevanos to answer "where is my order" questions, handle returns and issue eligible refunds automatically. SaaS companies use it for account changes, billing questions and tier one support. Travel and hospitality teams use it to modify bookings, while fitness studios, HVAC and home service businesses use it to book appointments and capture leads around the clock. Universities and edtech teams use it to answer student questions from their knowledge base.
Channels and Human Handoff
One agent works across website chat, email, WhatsApp, Telegram and voice. When a conversation needs a person, Cevanos hands it to a human agent with the full context so customers never repeat themselves.
Third-Party Integrations
Cevanos offers 40+ native integrations across help desk, CRM, e-commerce and billing tools, including Zendesk, Intercom, Freshdesk, HubSpot, Salesforce, Attio, Shopify, WooCommerce, BigCommerce and Stripe.
Pricing
Cevanos has a free plan with 50 resolution credits and a free trial. Paid plans start at $39 per month (Hobby), with Standard at $139 per month including voice, Pro at $449 per month with 20 concurrent calls, and custom Enterprise pricing. Yearly billing lowers each plan's monthly price.
Company
Cevanos launched in November 2026 with a simple mission: make AI customer service safe enough to trust with real actions. Governance is built into the product rather than added on, so teams can automate more of their customer service while staying in control of every refund, cancellation and account change.
