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Freshworks Inc.

Freshcaller - Cloud-based Contact Center & Conversations Solution


Freshcaller is a cloud-based contact center and conversations solution that makes it easy for agents to deliver exceptional voice service. Features include fast and easy conversations, an intuitive, all-in-one platform, and powerful analytics to easily customize and optimize customer experience.


Freshcaller is compatible with the following platforms and devices:

  • Windows
  • MacOS
  • Android
  • iOS
  • Android App
  • iOS App
  • Web-Based
  • Cross Platforms

Freshcaller can be integrated with the following third-party platforms and tools:

  • Freshdesk
  • Pipedrive
  • Zendesk Support
  • Zoho CRM

* For the complete list of available integrations visit Freshcaller website.

Subscription Types

Freshcaller offers the following subscription types:

  • Freemium
  • Paid

Billing options include the following:

  • Monthly

Membership packages:

There are 4 membership packages at Freshcaller.

  • API is Not Available.
  • Community Hub is Available.

Freshcaller Review: An In-Depth Overview

FreshCaller is your go-to solution for providing exceptional voice service in a contact center setting. With an intuitive, all-in-one contact center platform, it empowers your agents to deliver outstanding care and support effortlessly. Trusted by over 60,000 customers worldwide, FreshCaller ensures no missed calls, reduced wait times, and always-available support, making it the ideal choice for businesses of all sizes.

Key Features:

  1. Intuitive and Scalable: Set up your contact center in a matter of hours. FreshCaller allows you to create a global contact center that is not only affordable but also scalable to meet your business needs. Handle various call scenarios with advanced inbound routing, and choose to bring your carrier or purchase numbers from over 90 countries.
  2. Remote-Ready: In today's world, remote work is more critical than ever. FreshCaller enables remote support and sales teams to collaborate in real-time, resolving complex issues efficiently. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.
  3. Effortless Performance: Gain valuable insights into your customer interactions with call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and stay informed about customer satisfaction levels with live dashboards.
  4. Smart Contact Center: Reduce your agents' workload with AI-powered voice bots that handle repetitive queries, thus reducing wait times and providing reliable solutions through voice bots and speech-enabled Interactive Voice Response (IVR). Empower your agents to focus on their most crucial tasks.
  5. Omnichannel Service: FreshCaller seamlessly integrates with the Freshdesk Omnichannel, enabling you to make calls within Freshdesk and convert calls to tickets with a single click. Continue conversations across multiple channels, ensuring consistency for every customer.

Better Together: Freshdesk + Freshworks Neo Platform:

Experience even more delightful customer experiences by combining Freshdesk with the Freshworks Neo platform. Respond to challenges and scale your business on Freshdesk with the unified Messaging API, easy integrations using pre-built marketplace apps, and customizable analytics. Harness the power of a flexible, secure, and enterprise-grade platform in tandem with Freshdesk to meet the demands of your growing customer base.

Customer Recommendations:

FreshCaller has earned the trust of leading industry experts and businesses worldwide, including JeansWest. Jacqui Douglas, Retail Operations Manager at JeansWest, highlights how the integration across several Freshworks platforms allows their Customer Care team to provide exceptional support and timely feedback, ultimately improving customer service.

Get Started with FreshCaller:

Ready to elevate your telephony to the cloud? Sign up for a 14-day trial of FreshCaller today and discover the benefits of effortless conversations in your contact center.

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