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Freshworks Inc.

Freshchat - AI-Powered Live Chat &AI Bots for Customer Messaging


Freshchat offers AI-powered live chat and AI bots for customer messaging, helping you unify messaging channels and personalize self-service for your website, in-app, and across digital messaging channels. Enjoy enhanced customer service with AI-powered natural language processing, automated workflows, and seamless integrations. Automate common tasks and deliver personalized support at scale.


Freshchat is compatible with the following platforms and devices:

  • Web-Based

Freshchat can be integrated with the following third-party platforms and tools:

  • Facebook
  • Instagram
  • Messenger API
  • Telegram
  • WhatsApp
  • WhatsApp Business API
  • SMTP Email

* For the complete list of available integrations visit Freshchat website.

Subscription Types

Freshchat offers the following subscription types:

  • Paid

Billing options include the following:

  • Monthly
  • Annually

Membership packages:

There are 4 membership packages at Freshchat.

  • API is Available.
  • Community Hub is Available.

Freshchat Review: An In-Depth Overview

Freshchat is a versatile AI-powered platform for customer messaging that aims to redefine how businesses engage with their customers. Trusted by over 60,000 businesses, the platform unifies messaging channels like WhatsApp, SMS, live chat, email, and voice, providing both automated and agent-assisted support. With features such as unified agent workspace, bot-driven support, and proactive customer journeys, Freshchat equips businesses to conduct smarter, contextual conversations at scale. Advanced admin and analytics tools round out the offering, enabling informed decision-making and rapid scaling.


Features & Highlights

  • Freshchat: Where AI-driven bots and live agents unify to engage your customers on their preferred channels.
  • Smarter conversations, happier customers—Freshchat is trusted by 60,000+ businesses for seamless multi-channel engagement.
  • Scale effortlessly with Freshchat’s AI-driven bots—deployable across websites, native apps, and popular messaging channels.
  • Empower your agents to deliver personalized experiences at scale with Freshchat's unified agent workspace.
  • Go beyond customer support; turn every engagement into a revenue opportunity with Freshchat’s proactive customer journeys.
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