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Freshworks Inc.

Freshdesk - AI-driven Customer Service Suite


Freshdesk's AI-driven Customer Service Suite uses omnichannel support solutions to create meaningful customer conversations across channels quickly. Get started in no time with a free 21-day trial. Increase customer loyalty and satisfaction with Freshdesk's suite today.


Freshdesk is compatible with the following platforms and devices:

  • Windows
  • MacOS
  • Android
  • iOS
  • Android App
  • iOS App
  • Web-Based

Freshdesk can be integrated with the following third-party platforms and tools:

  • Messenger API
  • Telegram
  • WhatsApp
  • WhatsApp Business API
  • SMTP Email

* For the complete list of available integrations visit Freshdesk website.

Subscription Types

Freshdesk offers the following subscription types:

  • Paid

Billing options include the following:

  • Monthly

Membership packages:

There are 4 membership packages at Freshdesk.

  • API is Available.
  • Community Hub is Available.

Freshdesk Review: An In-Depth Overview

Freshdesk is a customer support platform trusted by over 60,000 businesses, designed to scale support experiences without inflating costs. The platform offers a host of features such as advanced ticketing, self-service options, AI-powered automations, and collaboration tools, all aimed at delivering timely and personalized customer support. Additionally, Freshdesk's analytics capabilities provide proactive, AI-driven insights for optimizing support operations. The Freshworks Customer Service Suite, of which Freshdesk is a part, offers a unified solution that combines bots, ticketing, and conversations to enhance productivity and customer satisfaction.


Features & Highlights

  • Freshdesk: Scaling support experiences without scaling costs, trusted by 60,000+ businesses worldwide.
  • Advanced ticketing with Freshdesk allows for fast, personalized support at scale, all within a unified workspace.
  • Optimize agent workloads and enable customer self-service with Freshdesk's scalable knowledge base and custom widgets.
  • Run your support operations on autopilot with Freshdesk's AI-powered automations, enhancing productivity and efficiency.
  • Leverage proactive, AI-driven insights with Freshdesk's analytics capabilities to optimize your customer support operations.
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