Freshservice - IT Service Management Platform

Freshservice is the go-to solution for IT service management, designed to streamline operations, boost productivity, and cut costs while delivering top-notch service. Trusted by over 60,000 businesses, Freshservice offers a user-centric approach, making it simple to set up and use right out of the box. With its robust AI and automation features, employees can easily handle requests within the tools they already use.

Key Features:

1. ITSM (IT Service Management): Freshservice empowers you to modernize your service management instantly. It's built with users in mind and is effortlessly easy to set up. Powerful AI and automation capabilities enable employees to address requests directly within their existing work tools.
2. ITOM (IT Operations Management): Say goodbye to downtime and hello to maximum service availability. Freshservice breaks down the barriers between service and operations management. It offers automated alert grouping, on-call management, and intelligent alert management rules to keep your business running smoothly.
3. ITAM (IT Asset Management): Gain real-time visibility into your infrastructure with Freshservice. Create an auto-updating CMDB (Configuration Management Database) for all your hardware, software, and SaaS assets quickly and efficiently.
4. Freshservice for Business Teams: Extend Freshservice's capabilities across various departments, including IT, HR, Facilities, and Legal. This eliminates the need for multiple tools, providing employees with a consistent service environment.
5. Project Management: Plan and execute projects with ease using Freshservice. Create templates for both agile and waterfall projects, and leverage native AI for resource and timeline reporting, as well as project outcome predictions.
6. Integrated Platform: Breaking down silos leads to greater visibility and faster resolutions. Freshservice integrates service management on a single platform, reducing costs and ensuring everyone is on the same page.