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HelpDesk - Ticketing System Automation


HelpDesk offers a comprehensive ticketing system for teams looking to foster better customer relationships. Its platform makes it easier to track and respond to customer messages in one place. Automation features further enhance team efficiency. HelpDesk is the perfect solution for teams wanting to build better bonds with their customers.


HelpDesk is compatible with the following platforms and devices:

  • Web-Based
  • Cross Platforms

HelpDesk can be integrated with the following third-party platforms and tools:

  • GitHub
  • Zapier
  • Shopify

* For the complete list of available integrations visit HelpDesk website.

Subscription Types

HelpDesk offers the following subscription types:

  • Paid

Billing options include the following:

  • Monthly

Membership packages:

There are 1 membership packages at HelpDesk.

  • API is Available.
  • Community Hub is Not Available.

HelpDesk Review: An In-Depth Overview is a simple yet powerful ticketing system designed to streamline customer support for teams like yours. With this platform, you can effortlessly manage all your customer messages in one centralized place, allowing you to build better relationships with your customers automatically.

Team collaboration becomes seamless with as it provides a single ticketing system that enhances collaboration among your team members. By smartening up your daily workflow, you can deliver swift and efficient support, delighting your customers along the way.

One of the key features of is its ability to automate your work with just a snap. You can automate repetitive tasks, such as sending ready-made messages and using pre-made canned responses, to streamline your resolution rate. Additionally, the platform offers real-time reporting and the capability to perform bulk actions, enabling you to manage your customer support operations more effectively.

Simplifying your customer support is made easy with's intuitive ticketing software. It provides an easy-to-use interface that empowers you to offer excellent customer service effortlessly. You can capture all customer messages, create ticket views to filter and group cases, and gain a comprehensive understanding of each ticket's details.

Collaboration with your teammates is also made efficient with The platform allows you to spot collisions and avoid tricky situations where multiple agents handle the same ticket. You can mention your teammates, send private notes, and easily follow tickets to ensure smooth coordination within your team. offers you the flexibility to explore and customize the platform according to your needs. You can access various resources, including a 24/7 support system, a learning space with courses and guides, an interactive handbook, and a comprehensive help center. These resources empower you to get the assistance, inspiration, and knowledge required to excel in your ticketing system.

Experience the ease and efficiency of by signing up for a free trial. No matter the plan you choose, the platform provides continuous support and guidance to help you maximize its potential. Integrate with other software and tools you use daily, creating a customized and automated customer service hub that suits your business needs.

Upgrade your customer service workflow with and simplify your support operations while delivering exceptional service to your valued customers.


Features & Highlights

  • Centralized Ticket Management: offers a simple and intuitive ticketing system that allows you to manage all your customer messages in one centralized place. This streamlines your customer support process and ensures that no customer query falls through the cracks.
  • Automated Workflows: With, you can automate your tasks and save time. The platform allows you to set up condition- and action-based workflows, automating repetitive processes and reducing manual work. You can send ready-made messages, streamline ticket assignments, prioritize cases, and more.
  • Collaboration and Teamwork: enhances collaboration among your team members. You can easily assign tickets to agents based on their skills or department, avoiding conflicts and ensuring efficient handling of customer cases. The platform also enables private note sharing, ticket mentioning, and ticket following, facilitating seamless teamwork.
  • Customization and Organization: provides customization options to fit your workflow. You can create custom ticket views by applying filters, allowing you to focus on specific customer cases or prioritize certain criteria. This customization helps you stay organized and work more efficiently.
  • Integration and External Tools: offers integrations with external software and tools, allowing you to enhance your customer service capabilities. You can connect with popular tools like LiveChat, Shopify, Zapier, HubSpot, GitHub, Jira, and Salesforce, creating a seamless and integrated workflow that leverages your existing systems.
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