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Richpanel

Sidekick - AI Assistant For Customer Service Agents

$24.00 $21.60 Save 10%

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Sidekick is an AI assistant designed for customer service agents to help make delivering 5 star service easier. It's built for complex customer service situations, making it perfect for teams that need to handle multiple tickets fast. With Sidekick, agents can take their service to the next level.

Compatibility

Sidekick is compatible with the following platforms and devices:

  • Web-Based
Integrations

Sidekick can be integrated with the following third-party platforms and tools:

  • ChatGPT
  • Magento
  • Shopify
  • WooCommerce
  • Freshdesk
  • Salesforce
  • Zendesk Support

* For the complete list of available integrations visit Sidekick website.
Subscription Types

Sidekick offers the following subscription types:

  • Freemium
  • Paid

Billing options include the following:

  • Monthly

Membership packages:

There are 1 membership packages at Sidekick.
  • API is Not Available.
  • Community Hub is Not Available.

Sidekick Review: An In-Depth Overview

ai assistant customer service customer support productivity

Richpanel Sidekick is an AI chat assistant for customer service agents. While repetitive queries can be instantly resolved with self-service, chatbots are poor choices for the other tickets. It is better to connect customers with an agent quickly instead of deflecting with bots.

Such circumstances can become overwhelming when agents have to juggle multiple customer queries simultaneously. This is where Sidekick comes in. Sidekick is an AI assistant that generates accurate and personalized replies to customer queries, enabling agents to respond faster and more consistently.

Noteworthy

Features & Highlights

  • Sidekick AI suggests instant and accurate responses to customer queries. It even provides references to earlier tickets while suggesting responses.
  • Sidekick AI can instantly review the entire ticket history and summarize it for agents.
  • Sidekick AI can translate conversations between agents and customers in real-time.
  • Built to integrate with most helpdesk and customer support platforms.
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