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AIPEX Technologies

AIPEX Virtual Concierge - AI Guest Communication for Vacation Rentals and Hotels


Transform your guests' experience with AIPEX, the first AI guest communication solution for vacation rentals and hotels. Monetize orphan nights, reduce inbound calls, and impress guests with 900+ curated AI responses. Available on in-property devices and mobile for a streamlined and personalized stay. Upgrade to AIPEX today.


Virtual Concierge is compatible with the following platforms and devices:

  • Web-Based
  • Cross Platforms

Virtual Concierge can be integrated with the following third-party platforms and tools:


* For the complete list of available integrations visit Virtual Concierge website.

Subscription Types

Virtual Concierge offers the following subscription types:

  • Freemium
  • Paid

Billing options include the following:

  • Buy Credits

Membership packages:

There are 1 membership packages at Virtual Concierge.

  • API is Available.
  • Community Hub is Not Available.

Virtual Concierge Review: An In-Depth Overview

What is it?
AIPEX Virtual Concierge is a state-of-the-art AI guest engagement solution designed for the hospitality industry, particularly vacation rental properties. It aims to enhance guest experiences through self-service options while providing hosts with tools to optimize operations, drive revenue, and increase occupancy.

How It Works
AIPEX integrates with Alexa devices, thanks to a partnership with Amazon, and offers a ChatGPT-like interface accessible on guests' phones. This setup allows guests to interact with the virtual concierge effortlessly, whether in-property or remotely. Hosts can customize responses through the AIPEX portal, tailoring the voice assistant to meet specific guest inquiries. The system also supports proactive guest notifications, digital signage in properties, and can trigger host alerts for actions like check-outs.

Use Cases
AIPEX is ideal for vacation rental hosts looking to streamline guest interactions, enhance the rental experience, and manage their properties more efficiently. Its capabilities are also beneficial for guests seeking convenient, intuitive, and responsive service during their stay.

AIPEX's offerings include:

  • A voice-activated AI concierge accessible via Alexa devices and mobile phones.
  • Customizable guest interaction through the AIPEX portal.
  • Proactive guest notifications and in-property digital signage.
  • Personalized guest engagement features like greetings and video messages.
  • Advanced analytics for hosts to track guest usage and preferences.

Accessibility and Developer Options
As a solution built for the hospitality sector, AIPEX focuses on user-friendly interfaces both for guests and hosts. The system's integration with popular devices like Alexa ensures accessibility without requiring specialized technical knowledge.

Third-Party Integrations
AIPEX's partnership with Amazon for Alexa device integration highlights its compatibility with mainstream technology, enhancing its functionality in various property types.

AIPEX is designed for broad compatibility across more than 10,000 short-term rental properties, indicating its adaptability to various property sizes and types.

The company behind AIPEX focuses on advancing hospitality through AI technology, prioritizing guest satisfaction and operational effectiveness. Their commitment includes ensuring privacy protections, a crucial aspect in the hospitality industry.


Features & Highlights

  • Available both on mobile and in-property via Amazon Alexa devices.
  • A learning system that handles questions when there isn't yet a host-provided answer.
  • Support for audio responses, images and video.
  • Automated custom welcome messages for guests, personalized with their name.
  • Send custom notifications and announcements, in real-time or schedule in advance.
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